Refund Policy
Last updated: 2026-05-21
1. 14-day full refund window
If you are unhappy with the Service for any reason, you can request a full refund of your first subscription payment within 14 days of the charge. Email support@3vlbn.com from the address associated with your account. No questions asked.
2. Renewals
Renewal charges are non-refundable except as described below. Cancel your subscription from the dashboard at any time to prevent the next renewal — your access continues until the end of the paid period.
3. Pro-rated credit for downtime
If the Service is unavailable for a continuous period of more than 8 hours within a calendar month due to our fault, you may request a pro-rated credit for the affected day(s). Outages caused by Paddle.com, Cloudflare, or other upstream providers are excluded.
4. EU/UK statutory right of withdrawal
For consumers in the EU/UK, you have a 14-day right to withdraw from a digital services contract under Directive 2011/83/EU and equivalent UK law. You waive this right by starting to use the paid Service before the 14-day period ends; however, we voluntarily honour the 14-day refund window described in section 1 above for both consumers and businesses.
5. How to request
Email support@3vlbn.com with the subject "Refund request" and your account email. We typically process refunds within 5 business days; the credit will arrive on the original payment method per Paddle's standard timelines (usually 3–10 business days).
6. Chargebacks
If you have a billing dispute, please contact us first — we'll almost always resolve it the same day. Filing a chargeback before contacting us may result in account suspension while the dispute is reviewed.